KaizIQ Resolve WhatsApp Helpdesk & Ticketing
No-code intake forms, SLA enforcement, and WhatsApp updates for IT, HR, facilities, and customer support teams
Developed by Apice Tech Private Limited, an RSBPL group company
Overview
KaizIQ Resolve is a helpdesk for teams that run on WhatsApp. Any team (IT, HR, facilities, or customer support) captures requests through branded no-code intake forms. Every submission becomes a tracked ticket with a unique ID, an assigned agent, and an SLA timer, and both agents and reporters get WhatsApp updates at every stage. KaizIQ is built by Apice Tech Private Limited, an RSBPL group company, and is offered to RSBPL clients alongside our HRIS and facilities systems.
Key Features
No-Code Intake Forms
Build branded, multi-page forms with conditional logic, file uploads, ratings, and dropdowns. Share them by link, website embed, or QR code.
SLA Enforcement & Auto-Escalation
Define priority tiers with custom SLA windows. Breached tickets escalate up the chain via WhatsApp until they are acknowledged.
Two-Way WhatsApp Communication
Agents update tickets from the dashboard or WhatsApp; reporters receive progress receipts from acknowledgement to resolution.
Auto-Assignment Matrix
Route tickets to the right agent by department, location, request type, or any custom form field.
Analytics & Export
Track ticket volumes, agent workload, resolution times, and SLA breach rates. Export any view to CSV or PDF.
Role-Based Access Control
Admin, agent, and viewer roles per form, with sensitive fields hidden from reporters.
Problems It Resolves
- Requests scattered across email, calls, and chat groups
- Tickets falling through the cracks with no owner or deadline
- Reporters left without updates on what is happening to their request
Business Benefits
- 70% faster resolution than email-based helpdesks
- 98% WhatsApp open rate, with messages typically read within 5 minutes
- Live in about an hour, from signup to first ticket
- No app or account needed for the people raising requests
Who Is It For?
Long-Term Impact
- 20,000+ tickets managed across organisations on KaizIQ Resolve
Pricing & Plans
Subscription pricing based on agents and forms. Contact us for a demo and quote.